COVID-19 SAFETY UPDATE

As our community continues to work together to limit the spread of the COVID-19 virus, we’d like to take a moment to provide you with an update on the precautions our hospital is taking to ensure the safety of our patients, clients and employees.

Curbside Service

The safety of our clients, patients and employees is always our top priority. It is with that in mind that we have made the decision to temporarily close our lobby and offer curbside service until further notice. Veterinary services will remain available during our normal business hours with a few adjustments to how we receive you and your pet, including:

APPOINTMENTS & MEDICATION/FOOD PICKUP

Upon arriving at our clinic, please remain in your vehicle and contact us via phone to let our team know that you have arrived. A team member will then meet you at your vehicle to escort your pet inside for their appointment and/or deliver any products you need to pick up. Payments can be made over the phone or taken in the lobby, if free of other clients. For emergency situations that require you to accompany your pet inside the clinic, please limit the number of people in your party to the least amount possible. We ask that no one who is experiencing flu-like symptoms or has been exposed to someone who has tested positive for the COVID-19 virus enter the facility at this time.

REFILL REQUESTS

To submit a medication or food refill request, please contact us via phone, email or online refill request form. We will contact you when your refill is ready and deliver it to your vehicle upon your arrival.

Hospital Cleaning Protocol & Staff Illness

Our hospital continues to observe the CDC’s recommendations on disease prevention, handwashing and cleaning protocols, as well as guidance on managing staff members who are displaying flu-like symptoms and/or have tested positive for COVID-19.

Clients Affected by COVID-19

If you or a member of your household have tested positive for COVID-19, are displaying flu-like symptoms and/or have traveled to a high-risk area within the past 14 days, we ask that you please contact us as soon as possible to reschedule your appointment and discuss your pet’s treatment options. Additionally, if your pet is in need of a prescription medication or food refill, please contact us to discuss our current pick-up protocol.

COVID-19 Risks for Pets

According to the AVMA, CDC and WHO, there is no current evidence to suggest that pets can become sick from the COVID-19 virus or be a source of infection to humans or other animals. Research is continually underway and we encourage clients to continue to monitor the situation via the AVMA (www.avma.org) or CDC (www.cdc.gov) websites.

Thank you for your patience and understanding during this unprecedented time.